An Overview of IKEA’s Quartz Countertop Warranty

All IKEA quartz countertops come with a 25-year limited warranty that covers manufacturing defects. This includes surface cracks, chipping, staining, and excessive fading. As long as the damage is due to a defect in the material or fabrication, IKEA will repair or replace the countertop within this 25-year period.

What the IKEA Warranty Covers

IKEA’s 25-year limited warranty on quartz countertops covers:

Cracks or chips in the surface
Stains that cannot be removed
Excessive fading from sunlight exposure
Other defects caused by the fabrication or materials

As long as you can prove the damage is due to a manufacturer defect, IKEA will repair or replace your quartz countertop free of charge.

What the IKEA Warranty Does Not Cover

IKEA’s warranty has some limitations. It does not cover:

Damage caused during installation or due to improper installation
Damage from excessive force, misuse or abuse
Damage from failure to follow care and maintenance guidelines
Seam appearance or performance
Natural variations in color, pattern, or texture
Changes in gloss level
Small scratches that can be buffed out

If the damage to your IKEA quartz countertop falls outside the scope of the warranty, you will have to pay for repairs or replacement yourself.

Will IKEA Replace Undamaged Quartz Countertops?

IKEA will not replace undamaged quartz countertops that are within the warranty period simply because you want a new color or style. The 25-year warranty only covers defects in the original materials or fabrication.

However, you can purchase a new IKEA quartz countertop at regular price and arrange for installation on your own. IKEA does not provide countertop installation services directly.

Can You Get a Refund on IKEA Quartz Countertops?

IKEA has a 90 day return policy on uninstalled or unused quartz countertops. If you decide within that timeframe that you do not want the quartz countertop you purchased, you can return it for a full refund.

You will need to bring your receipt and the original quartz sheets to the returns department. Unfortunately, once IKEA quartz countertops are installed, you cannot get a refund from IKEA directly.

Options for Changing IKEA Quartz Countertops Within the Warranty Period

If your IKEA quartz countertop is within the 25-year limited warranty period but has developed a defect covered by the warranty, you have two options:

1. File a warranty claim with IKEA

Contact IKEA customer service and explain the issue. If it is deemed a manufacturer defect, IKEA will send out a technician to inspect and confirm the damage. If approved, IKEA will repair or replace the quartz countertop at no cost to you.

2. Purchase a new IKEA quartz countertop

You can opt to purchase a brand new quartz countertop from IKEA at regular price. You will be responsible for arranging professional installation and paying all associated costs.

Keep in mind IKEA will not reimburse you if you replace the countertop on your own without going through the warranty process. Always get defects inspected and approved by IKEA first.

Will IKEA Replace Quartz Countertops After the Warranty Expires?

Unfortunately, IKEA will not replace or repair quartz countertops free of charge once the 25-year limited warranty has expired. At that point, you would be responsible for the full costs of any repairs or replacement needed.

Some options if your IKEA quartz countertop needs replacing after the warranty include:

Purchasing a new IKEA quartz countertop at full price
Hiring a countertop company to install a new custom quartz countertop
Getting a free estimate from IKEA on repairing chips, cracks, or stains
Upgrading to a different countertop material like granite or marble

While IKEA won’t replace the whole countertop for free after the warranty, minor repairs may still be possible at your expense.

Bottom Line

Here are some key points on whether IKEA will change out their quartz countertops:

Within the 25-year warranty, IKEA will repair or replace quartz countertops with manufacturing defects
IKEA won’t replace undamaged countertops just because you want a new style
Uninstalled countertops can be returned within 90 days of purchase
After the warranty expires, replacement costs are the customer’s responsibility
Minor repairs may still be available at the owner’s expense post-warranty

So in summary, IKEA allows changes to defective quartz countertops that meet their warranty criteria. But undamaged countertop changes or post-warranty replacements must be paid for by the customer.

Frequently Asked Questions About Changing IKEA Quartz Countertops

Can I get IKEA to replace my quartz countertop for free?

IKEA will only replace your quartz countertop for free if it has a defect covered under their 25-year limited warranty. Otherwise, you’ll have to pay the costs of a new countertop and installation.

What kind of defects does IKEA’s warranty cover?

IKEA’s warranty covers manufacturing defects like cracks, chips, stains, and excessive fading. Damage from installation errors or misuse is not covered.

If I damage my IKEA quartz countertop, can I get it replaced under warranty?

No, the IKEA warranty only covers defects present when the countertop was manufactured. Any damage caused after installation is the responsibility of the customer.

Can IKEA repair my quartz countertop if it gets damaged after the warranty expires?

IKEA can provide repair estimates for post-warranty damage, but will charge you for any repairs needed. The 25-year warranty does not cover repairs after it expires.

What if I want to remodel and change my undamaged IKEA quartz countertop?

IKEA will not replace functional countertops just because you want a new color or style. You’d have to purchase a new countertop at full price.

What is the best way to get IKEA to replace a defective quartz countertop?

File a claim with IKEA customer service as soon as you notice an issue covered by the warranty. IKEA will inspect and verify the defect before approving a free replacement.

Can IKEA refund me if I decide to replace my quartz countertop somewhere else?

No, IKEA will not reimburse you if you replace the countertop without going through their warranty process. Always get IKEA’s approval first.

How long will it take IKEA to replace my quartz countertop if approved?

The replacement process can take 2-6 weeks. IKEA will order and schedule installation of the new countertop after verifying the defect.

If my IKEA warranty is expired, can I buy a replacement quartz countertop?

Yes, you can purchase a new IKEA quartz countertop at full price after your warranty expires. You would be responsible for installation costs too.

Conclusion

IKEA offers a generous 25-year limited warranty on manufacturing defects for their quartz countertops. But normal wear and tear or desire for a new style are not covered reasons for a free replacement. Make sure to file warranty claims promptly and get IKEA’s approval before replacing quartz countertops to ensure you qualify for free coverage based on the defect. With proper care and maintenance, an IKEA quartz countertop should provide many years of beauty and functionality.

Does IKEA Change Their Quartz Countertops?